Table Of Contents

  1. I lost my internal music, how do I get it back? where do I download from ?
  2. How do I check the clients that are connected?
  3. I manually entered the proxy address into my SPA941 but it doesn't register with the SPA9000.
  4. How come I can't register the FXS ports to an outside proxy?
  5. Why does my SPA941 reboot when rebooting the SPA9000?
  6. How come I can't talk to the person who started a group page?
  7. How come I can only get 4 clients to register?
  8. What is the auto attendant?
  9. How is voicemail handled?


1:   I lost my internal music, how do I get it back? where do I download from ?
A: You can download the default internal music from here, and tftp it to your SPA

2:   How do I check the clients that are connected?
A: Click on  located next to the Line 4 tab.

3:   I manually entered the proxy address into my SPA941 but it doesn't register with the SPA9000. 
A:  Make sure to have the SPA9000 IP address and the corresponding port, the default port is 6060 .  For example 192.168.0.1:6060 is put in the Proxy location of the SPA941.

4:   How come I can't register the FXS ports to an outside proxy?
A:  The FXS ports are registered directly with the SPA9000, no options for it to connect to another proxy.

5:   Why does my SPA941 reboot when rebooting the SPA9000?
A:  When booting, the SPA9000 will send a multicast message to request all client stations to gracefully reboot.  This allows the client stations to redo DHCP discovery, download latest phone parameters, and also register with the SPA9000. 

6:   How come I can't talk to the person who started a group page?
A:  Group page is one way only.  Paged client stations can only listen to the page originator.
 
7:   How come I can only get 4 clients to register?
A:  SPA9000 is shipped with 4 user license.  If you need to support more, contact Linksys so that you can purchase a 16 user license and install it by entering the license key in the  in Provisioning.

8:   What is the auto attendant?
A:  The SPA-9000 contains an internal auto-attendant that can handle up to 10 incoming calls. The AA is assigned the reserved user-id "aa". AA will be able to automatic answer the outside/inside incoming calls with greeting messages, directory messages that allow callers to select the appropriate departments or reach known extension numbers.

9:   How is voicemail handled?
A:  SPA-9000 assumes voice mail service is offered externally by the ITSP. Hence accessing voicemail server (to deposit voicemail or checking voicemail) is similar to calling an external number or call forward to an external number.  This interface is based on the use of the special user-id "vm" for depositing voicemail, "vmm" for checking/managing voicemail, and the P-Mailbox header. 
The SPA-9000 relays the voicemail access request and notification messages between client stations and the voicemail server on the ITSP side. The voicemail access and notification interface between SPA-9000 and the ITSP can be configured to support a variety of methods.


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